We stand behind our products with a Limited Lifetime Warranty!

warranty

Door/Door Seal Warranty

Subject to the terms and conditions herein, BathAid, Inc.  warrants to you, the original purchaser/homeowner, that the BathAid Walk-In Tub door or door seal will not fail or become inoperable so long as you own and reside in the residence where the BathAid Walk-In Tub has been delivered, subject to the exceptions, limitations, disclaimers and other terms and conditions contained in this document.

Tub Shell/Finish/Frame Warranty

Subject to the terms and conditions herein. BathAid, Inc. warrants to you, the original purchaser/homeowner, that the BathAid Walk-In Tub shell, finish, and aluminum frame will not crack, fade, delaminate, or blister for as long as you reside within the residence where the BathAid walk-in tub has been delivered, subject to the exceptions, limitations, disclaimers, and other terms and conditions contained in this document.

5 Year Limited Warranty

Subject to the terms and conditions herein, BathAid, Inc. warrants to you, the original purchaser/homeowner, that the water pump, in-line heater, and air blower will not fail nor become inoperable for 5 years from date of purchase, so long as you reside where the BathAid Walk-In Tub has been delivered.

1 Year Limited Warranty

Subject to the terms and conditions herein, BathAid, Inc. warrants to you, the original purchaser/homeowner, the ozone generator, light and timer switches are under warranty for one year from purchase date, so long as you reside within the residence where the BathAid Walk-In Tub has been delivered, subject to the exceptions, limitations, disclaimers, and other terms and conditions contained in this document. Other components used for the installation of the tub come with their own manufacturer’s warranty.

Installation and Workmanship

BathAid, Inc. cannot warranty installation or workmanship performed by contractors not directly hired by BathAid. BathAid, Inc. does not warranty installation on supply only or drop shipment contracts. The purchaser/homeowner’s warranty obligation would need to be fulfilled by the builder/contractor for issues with caulking, grout, leaking faucets, or any other installation workmanship malfunctions.

Requested Service

Should the original purchaser/homeowner request service on any aspect or function of the walk-in tub from BathAid, Inc. after purchaser has installed the walk-in tub, additional labor fees will be applicable. BathAid, Inc. will supply parts covered under warranty at no additional charge to customer subject to the exceptions, limitations, disclaimers, and other terms and conditions contained in this document. Other components of the BathAid Walk-in Tub may be covered by warranties provided by the manufacturers of these components which will be provided to purchaser/homeowner. The third party warranties should be closely reviewed to determine your rights.

How to obtain Warranty Service

To submit a claim, please provide a signed and dated copy providing proof of purchase of either the home or remodel job, warranty registration card dated and filled out. Submit to BathAid, Inc. along with your home address. Warranty service requests must be submitted in writing by registered mail to BathAid, Inc., PO Box 10, Hohenwald, TN 38462. Claims must be submitted promptly after discovery of the claimed defect and within the applicable warranty period. Upon receipt of the claim if it is determined that a valid claim exists under one or more of the warranties, the defective product or component will be shipped to the customer. In the event BathAid, Inc. must replace a product or component and the original replacement is no longer available, BathAid, Inc. or its designated representative shall have the right to substitute a product or component designated by BathAid, Inc. or its designated representative to be of equal quality. Replacement of product or component does not renew the warranty period. Non-warranty requests for repair or adjustment may result in additional service charge.

Items not covered by Warranty

All warranties terminate immediately upon the transfer of home ownership. All warranties assume normal and reasonable use of BathAid Walk-In Tub. These warranties do not cover any other damage, workmanship, or material failure including, but not limited to, damage caused by occurrences beyond the control of BathAid, Inc.. These damages and/or occurrences include incompatible accessories; removal, repair, or re-installation of BathAid Walk-In Tub or any component thereof by any person not a representative of BathAid, Inc.; corrosive effects of chemical pollutants; normal fading; fire; weather of catastrophic nature as defined by the US National Weather Service and other acts of God; intentional acts and/or unreasonable use of unit or failure to provide reasonable maintenance. BathAid, Inc. expressly disclaims any liability for any cost of defects or damages with respect to installation by third party contractors. This warranty is not transferable.